If you see patients in a virtual setting, follow these steps to set up your virtual visit URL for patient appointments. Each clinician in your practice will need their own unique virtual URL.
Before copying your personal Zoom virtual visit link, you'll want to:
1) Ensure that you are utilizing a paid Zoom account. The Zoom Basic Plan (free version) is not HIPAA-compliant and should not be used. To enable HIPAA compliance, select a paid plan and establish a BAA agreement, which you can read more about and sign up for here.
2) Configure virtual waiting rooms to ensure patient privacy and to allow the clinician to invite the patient into the virtual appointment when they are ready.
Zoom
To enable the Waiting Room for all users in the account:
Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
In the navigation menu, click Account Management then Account Settings.
Click the Meeting tab.
Under Security, click the Waiting Room toggle to enable it.
If a verification dialog appears, click Enable or Disable to verify the change.
Click Edit Options to specify Waiting Room options.
To obtain your Zoom meeting link, each clinician will need to:
Sign in to the Zoom web portal
Select Meetings on the left menu
Copy the Invite Link
Once you have enabled your waiting room, please add your Zoom link to your Hint account by following the steps below:
Log into Clinical
Click Settings > Team
Choose the clinician to update
Click Calendar & Availability
Add the URL to the Virtual URL field
Click Save
