Q: How do I view/track canceled appointments?

A: Enable the "show canceled events" toggle at the top of the new calendar view to show canceled appointments.

Q: Where does cancellation policy information from appointment types show up?

A: We aren't currently enforcing cancellation policies when a clinical user cancels an appointment. When we build patient appointment management in the patient portal, we'll be able to surface and enforce these policies. You can vote on this feature enhancement here.

Q: Can I setup an appointment type to be a "group visit" where multiple patients can book the same time slot?

A: We currently do not support group booking from a patient booking page. However, any clinical user in the practice can manually create a group visit appointment on the calendar and add the patients to the appointment.

Q: Can we configure booking links so that patients can only schedule 60min appointments on the half-hour mark?

A: Not currently. We do plan to support "interval" settings on appointment types in the future. You can vote on this feature enhancement here.

Q: Can I setup reminders to be a week or month before the appointment?

A: Appointment reminders can only be configured to be sent 72, 48, 24, 12 hours in advance of an appointment. We have found that these time intervals perform the best for reducing no shows.

Q: Can I change the SMS copy for appointment reminders?

A: While you can edit the email appointment reminder copy, we do not allow editing of the appointment reminder SMS to ensure compliance and deliverability of the message.