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How to Send Faxes & View Inbound Faxes
How to Send Faxes & View Inbound Faxes

Upload, Send, and View Faxes

CC Canepa avatar
Written by CC Canepa
Updated over 2 weeks ago

Uploading the File to Your Practice's File Drive:

1. In Hint Clinical, navigate to 'File Drive' in the main menu on the left of your screen

2. Click 'Select Files':

3. Select the file from your computer

4. Click 'Upload to current folder' to upload the file to the current folder

5. Click 'Select where to upload' to select a different file drive folder to upload the file to

After you have uploaded the file to a folder in your File Drive, it is ready to be faxed.

Sending the Fax:

1. Navigate to Communication > Incoming Faxes

2. Click '+New Fax'

3. Navigate to the left side of the screen and fill out the fax cover page details:

4. Navigate to the right side of the screen and upload a file:

5. Click 'Select a practice file in the cloud' to search for and select one of the files you have already uploaded to your practice's file library; alternatively, you can upload a file to be faxed directly from your computer.

6. Click 'Select File' to upload a file directly from your computer

7. Click 'Send Fax' to send the fax to your intended recipient

Viewing Faxes

Viewing incoming faxes:

When you have a new fax, the dashboard will indicate this as shown in the screenshot below:

To view the new fax:

1. Go to ‘Communications’ and select ’Incoming Faxes’:

2. Navigate to File Drive

3. Click on the fax folder

4. Click on the incoming fax sub folder

You can choose to assign the fax to a patient chart, download the fax to your computer, print the fax, or mark it as unread.

Viewing all faxes:

  1. Click on 'View all Faxes' to see a list of all inbound and outbound faxes

    1. Note that there is a status attached to each inbound/outbound fax (sending, success, failed)

    2. If a fax has failed, you should be able to click into it and see the specific failure reason

Viewing faxes in the File Drive:

  1. Navigate to File Drive > fax

  2. Within the fax folder, there are additional folders:

    1. Assigned: These are faxes that have been assigned to patients

    2. Incoming-fax: This folder contains fax files you received

    3. Outgoing-fax: This folder contains fax files as they appear to your recipient

    4. Outgoing-fax-original: This folder contains the original fax files you uploaded for sending

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