Hint offers customer training in various forms to accommodate any learning style. You can learn about the various training modules that you have access to below:
Hint Support Articles
Our Support Articles provide categorized keyword searching through our extensive knowledge database for step-by-step instructions, photo examples, and video demonstrations. This is a great webpage to bookmark for quick reference!
Hint Community Training Courses & Resources
Join the Hint Community to start with this course first during Onboarding. This course provides instructions on configuring your account and lessons on using the various Hint Core features.
This course guides managing patients, memberships, and payments in Hint Core.
This course provides lessons on configuring and using the features on the EMR.
Additional Resources: There are also various group pages, live events and webinars, and collaborative spaces that are available to every Hint customer in the Community:
Other Hint Courses
Getting Started with Employers Course (applicable to Growth & Scale)
Hint EHR Pro Course (applicable to Hint Clinical+Growth)
Hint EHR - Community Live Stream Events
Our Customer Success team hosts monthly Hint EHR 101 and Hint EHR 201 live stream events for our Hint EHR customers. This includes live training and Q + A
The live streams are listed in the Hint Community on the Events page under Upcoming Events (direct link here). RSVP so you can save the date to your calendar!
The Hint EHR 101 live stream covers the following topics:
Navigate: Become familiar with all the various pages in the EHR
Configure: Successfully set up & configure their clinical account
Patient's Chart: Efficiently use patient encounters and manage records through workflows on the patient's clinical chart
Calendar + Booking: Learn how to set up their clinic location(s), clinician availability, and appointment types
Custom Forms: Configure their medical history questionnaire and establish field mapping to the patient’s clinical chart
Practice Communication: Learn about how to configure and use the call, text, outbound email, and fax features
The Hint EHR 201 live stream builds off of the training materials from the Hint Clinical 101 training live stream and will help you navigate key features with confidence. While attending the Hint Clinical 101 training webinar before this webinar would be useful, it is not required. This live stream covers the following topics:
ePrescribing with DoseSpot - Become familiar with ePrescribing in Dose Spot for your patients
Lab Order Variations - Learn how to submit lab orders using each billing method and how to optimize your order workflow
Clinical Forms - Efficiently use Questionnaires & Consent Forms and learn about all the various features on Clinical Forms
Additional Support
The Hint Team helps train our customers through all of the above methods and is available to answer any additional questions that you may have. Please reference this support article on how to contact us!
Most questions can be answered over email, but the Onboarding and Support Teams may call customers over the phone and/or request to schedule Zoom meetings with customers if the customer is migrating patient data from another platform or has unique requirements for onboarding to Hint.