To view disputes, navigate to Reports > Disputes
Click "view dispute"
You will see a box pop up that allows you to accept or dispute the chargeback
4. Click "dispute" to begin disputing the chargeback
5. You will see a drop-down menu to select relevant evidence for the dispute, such as receipt/invoice, cancellation policy, and recurring billing agreement/membership agreement.
6. Input your available evidence for the selected item and upload the required documents as shown below:
7. After you have added your evidence, select the "edit" icon for the rebuttal as shown below:
8. Complete the required information and add any additional evidence or communication you had with this patient:
Example Rebuttal: We assert that this dispute is invalid. The charges represent services provided by [PRACTICE NAME]. These charges were approved and authorized by the patient for the care provided. Please review the following evidence that supports that the patient received the services they paid for. [PRACTICE NAME] is a locally owned medical practice offering direct primary care memberships. [PRACTICE NAME] has two ways to contact our practice via phone and email, both listed on our website.
We advise only submitting the minimum amount of information necessary and redacting medical information for your rebuttal.
9. Save and submit your dispute
**Please note that disputes can have a lifecycle of up to 150 days