Skip to main content

Hint Chat

Secure chats with your team and your members in Hint. Hint Chat introduces a more flexible and secure way for you to communicate with your team or your members. It's a chat-based system that works in parallel with Hint's SMS capabilities.

Written by Krystle Thornton
Updated this week

Member Chats

You can initiate or reply to a conversation with members from the Communications > Chat page or from the chart itself.

Communication Page

  1. Navigate to Clinical

  2. Click the Communication icon on the left side of the page

  3. Select 'Chat' to send through the patient portal

  4. Click the new message icon

  5. Add the recipient(s) at the top of the screen, adding as many members or teammates as you wish

  6. Type your message and send using the "return" button on your keyboard, or click the 'send' icon next to your message

Patient Chart

  1. Navigate to the patient's clinical chart

  2. In the Communications section, click "+ New" > Chat

  3. Create and send your message

Note: If a patient sends an SMS, you can choose to respond via SMS or create a Chat.

Add attachments to the chat

Click the + sign on the left side of the chat to attach files and/ or images

You can view Chat and SMS history in the Communication section of the patient chart

Click on 'Chat' to see their member messaging. Click on SMS to see their SMS text messages.

Chat and SMS are different and they each have their own section to view their corresponding message type. Remember that, while there are instances when SMS can be HIPAA compliant, it is never secure. Hint Chat is fully HIPAA compliant and secure, so please use your best judgement when choosing which medium to use for your messages.

When the patient responds to the message, the notification will appear in the Communication section in Clinical, along with the response from the patient

Hint Chat also supports group chats. To add additional members to the chat, you can click the info 'i ' button at the top right of the chat to add additional members:

The messages will appear in each recipient's chart in the Communication section, and each member in the chat will receive automated notifications via SMS to review and respond to the chat.

SMS to any number

This feature allows you to input any 10 digit phone number and send SMS to that number. This way, if you need to message a prospective member or otherwise unverified phone number, you can do so right from within Hint Chat's SMS feature.

Team Chat

Hint Chat works for teams as well. Initiate a team chat in the Communication section and add clinicians and / or staff. Filter your view to only include team chats if you like.

Muting

When conversations become busy, use the "Mute" feature to disable notifications about them. Conversations can be muted by clicking the info icon on a conversation and selecting "mute", and clicking save. Muted conversations show up with a muted icon on them. To unmute, simply uncheck the mute icon.

Pinning Conversations

If you have conversations or messages that you need to keep handy, pin them in your list. Pinning a conversation will bring it to the top of your conversation list so you never lose track of it until you're finished with it. To pin a conversation, open the info panel on the conversation and click the pin icon, then save. To unpin your conversation, simply uncheck the pin icon.

Did this answer your question?