Dose Spot Two-Factor Authentication TFA Setup

First, you'll complete IDP with facial recognition, then set up two-factor authentication (TFA). Facial recognition is an easier, more secure, and modern addition that helps streamline the identity proofing process.

To ensure successful verification, it is crucial to provide accurate and up-to-date information. This information is used solely for identity proofing and will not be utilized for any other purpose.

NOTE: Clinicians must use US-based documents to complete Identity Proofing. Documents from other countries will not be accepted

After completing the Identity Proofing process, providers must activate their DUO Mobile Application to finalize the EPCS and two-factor authentication setup. This activation step enables clinicians to electronically sign and send prescriptions for controlled substances.

The DUO Mobile App serves as the second factor in the two-factor authentication (TFA) process. It is required during both the EPCS activation and each time a prescriber sends an electronic prescription for a controlled substance. Follow the steps below to activate your DUO Mobile app

After you have requested EPCS from your onboarding manager or our Support team, follow these steps:

2. Once your mobile number is submitted, you will receive two text messages from DUO Mobile:

Install the DUO Mobile app if you have not already done so, then click the link in the second text message. You will be prompted to name your account. The Account Name will default to DoseSpot, but you may change this name if you choose. Fill in the account name and then click Next.

Note: There is no QR code authorization available. To authorize DUO to authenticate, you must click the second link sent in the DUO activation texts.

3. You will see a notice that DUO is now linked to your phone. If you would like to go through a tutorial on how to use DUO, click Practice Now. Or you can click Skip if you don’t need to see the tutorial.

DoseSpot will now be listed in the DUO Mobile app. The six-digit number is the TFA code. The Refresh Passcode button will generate a new code. A new code is needed every time a TFA code is required in the DoseSpot application.

4. Complete the TFA Authentication pop-up to activate your mobile app. If you are unsure about what to enter, use the guide below: The Reference Number will be disabled with the number prepopulated. The Passcode is the 6-digit code that is generated by the DUO Mobile app. If you currently use a PIN for sending prescriptions, enter it here. If not, you will be prompted to set one before continuing.

Upon submission, you should see Success! status message. You are now ready to ePrescribe controlled substances in DoseSpot. If you encounter an error, please continue to our Troubleshooting section.