Fullscript Labs lets you order blood and specialty labs, send them to your patient, and get results back in the patient chart without leaving Hint. You can also order labs and supplements together in one Fullscript order.
Fullscript Labs is cash pay. Prices show in the catalog when you order, and payment happens in Fullscript.
Getting started
How do I get access to Fullscript Labs?
Fullscript Labs is in beta. To join, request access on the Fullscript Labs beta post in the Hint Community.
What do I need before I can order?
The Fullscript app installed from the Marketplace in Hint
A Fullscript account. It’s free to create.
Registration for Fullscript Labs
Why can’t I add tests to an order?
You need to register for Fullscript Labs first. If you haven’t ordered labs in Fullscript before, you’ll see a banner asking you to register, and the Add to order buttons stay disabled until you do.
Registering only takes a couple of minutes. It’s mostly reviewing and accepting Fullscript’s lab agreements.
Which labs can I order?
Fullscript’s catalog includes blood labs from Quest, Labcorp, and Access Medical Labs, plus specialty tests from other labs, including at-home test kits like DUTCH. You can search and filter the catalog, including filtering to specialty tests only.
Can I request a lab that isn’t in the catalog?
Yes. Contact our support team using the in-app chat or by emailing support@hint.com and we’ll pass your request on to Fullscript.
Does Fullscript Labs bill insurance?
No. Fullscript Labs is cash pay only.
Can I order for patients in any state?
Mostly. There are a few exceptions:
New York, New Jersey, and Rhode Island: orders are patient pay only.
Hawaii: most of the catalog is available, but Quest and a few other labs aren’t, because samples have to reach mainland labs in good condition.
Placing lab orders
How do I place an order?
Open the patient chart, go to the Interactions section, and click New > Lab.
Choose the Fullscript tab. This opens the Fullscript labs catalog with your patient already selected.
Find the tests you want and click Add to order.
Click Review draft to check the tests and prices.
Choose who pays (see below), then send the order to your patient or check out.
There are two Fullscript options in Hint. Which one do I use?
New > Lab > Fullscript tab opens the labs catalog.
The Fullscript interaction opens a supplement treatment plan.
You can add supplements from the labs flow, or order labs from the supplement flow.
Can I order labs and supplements together?
Yes. Add your labs, then go to the product catalog and add supplements. They’ll appear together in one order when you review the draft.
Can I save a template with labs and supplements?
Yes. You can create a custom lab panel and add it to a template along with supplements.
Who pays: the patient or my practice?
You choose when you review the order:
Patient pay (default): your patient gets an email from Fullscript and pays when they place the order. They see the prices. You can add a custom fee, which goes to your practice.
Practitioner pay: check the box for I’ll pay for the patient’s labs when reviewing the plan. Fullscript opens checkout in a new tab and charges your practice. Your patient doesn’t see Fullscript’s prices, and you bill your patient separately.
Will my patient get a Hint invoice for the lab?
No. Payment happens in Fullscript, not in Hint. If you choose practitioner pay and want to bill your patient, you’ll do that separately.
What collection options are there?
In-office phlebotomy (draw at your practice)
Quest or Labcorp service center
At-home draw through Fullscript’s mobile phlebotomy partner
Can I draw blood in my office?
Yes, for Quest and Access Medical Labs. You don’t need your own Quest or Labcorp account.
Go to Labs > Labs settings > Phlebotomy in Fullscript and turn on in-office phlebotomy.
To order supplies and schedule recurring specimen pickups through Fullscript, your store owner turns on a second setting. This needs a valid NPI from any registered practitioner in your store.
When ordering, choose In-office phlebotomy as the collection method.
Print the requisition and send it with the sample.
If you already have your own Quest pickup, you can keep using it. See Fullscript’s in-office phlebotomy article.
Can I order labs for a patient under 18?
Yes. Patients under 18 have a dependent account in Fullscript linked to a parent or guardian. When you open Fullscript from a minor’s chart for the first time, you’ll be asked for the guardian’s contact info. If the patient already has a dependent account in Fullscript, the guardian is already set up.
Most of the catalog is available for minors. Some tests have a minimum age set by the lab. You’ll see it under Restrictions in the test details, and checkout blocks the test if the patient is too young. See Fullscript’s article on managing dependent accounts.
Can I edit an order after I place it?
If the order hasn’t been paid, yes. Once it’s paid, it can’t be changed. Contact Fullscript Labs Support (labs@fullscript.com) to cancel and refund it, then place a new order. For in-office draws, the sample you already collected can be reused.
Can I cancel an order and get a refund?
Yes, within 90 days of purchase, as long as the sample hasn’t gone to the lab. For Quest, that means before the draw appointment. See Fullscript’s labs refund policy.
Pricing and fees
How does Fullscript lab pricing compare to ordering from the lab directly?
Fullscript’s prices should match or beat what you’d pay ordering directly from the lab. You’ll see each test’s price in the catalog and a full breakdown when you review the draft. If you find a price that’s higher than ordering directly, contact our support team and we’ll pass it on to Fullscript.
What fees might I see on an order?
Depending on the test and collection method:
Specialty service fee: 3%, on specialty labs only (not blood labs)
Service center draw fee: $10, for draws at a Quest or Labcorp location
At-home draw fee: $95, for mobile phlebotomy
Can Fullscript match the lab pricing I get today?
If your practice does more than $10,000 a month in labs, Fullscript can review your pricing. Prepare a CSV with each test’s name, lab company, your current price, and monthly volume, then contact the Hint support team and we’ll pass it on to Fullscript.
Lab results and support
Where do results show up?
In the patient’s lab interaction in Hint. Partial results sync as they come in, and the final results PDF attaches once all results are final. Open the lab interaction to view results, download the PDF, add notes, sign, and share with your patient.
Will results show up in lab trends?
Not yet. Fullscript results come into Hint as a PDF, so they don’t populate lab trends.
Can I get past Rupa or Fullscript results into the Hint chart?
Not automatically. Results come back to Hint only for orders placed from the Hint lab interaction. Your past results, including Rupa history, are still in Fullscript. Download the PDF there and upload it to the patient’s chart.
What happens if there’s a problem with a specimen?
If the lab finds an issue, like a bad draw or a name mismatch, Fullscript emails you and the order shows a Specimen issue status on your lab orders dashboard in Fullscript. You choose what happens next:
Blood labs: accept partial results or request a redraw
Specialty kits: continue processing or reship the kit
Your patient then gets step-by-step instructions automatically. See Fullscript’s article on resolving lab specimen issues.
Who do I contact for help?
Orders, results, refunds, and specimen issues: Fullscript Labs Support at labs@fullscript.com, 1 (888) 894-4014, or the Fullscript Support Center. You can also chat with Fullscript from the support option inside the Fullscript tab.
Problems with the integration in Hint (for example, the Fullscript tab won’t load, or results PDFs are missing or duplicated): contact our support team and we’ll pass it on to Fullscript.
Beta access: request it on the Fullscript Labs beta post.