Skip to main content

Authentication Code and Enabling Two-Factor Authentication

How to enable MFA to create an extra layer of security for each user in the practice. Two-factor authentication, two-factor auth.

Tasha Demkiw avatar
Written by Tasha Demkiw
Updated yesterday

To add an extra layer of security to your account, you can require users to enter a one-time authentication code in addition to their password when logging in. Enabling this on your users page will require all the users in your Hint account to enable two-factor authentication in order to access Hint.

How to enable two-factor authentication for all users in your Hint account:

  1. Navigate to 'Admin -> 'Account'.

  2. Click the 'Users' tab.

  3. The 'Security' section at the top will ask you to to enable MFA by clicking on the blue 'here' link, which will bring you to a new Google Authenticator page.
    ​

5. Download the Google Authenticator app to your phone via the Google Play Store or the Apple App Store.
6. After setting up your Authenticator app, click the + button within the app and scan the barcode on your computer screen to add Hint to your Authenticator account.
7. Enter the 6 digit code from your phone under the barcode on your screen:

8. Once your authentication is complete, you will be able to require multi-factor authentication for all users by enabling the "Require multi-factor authentication (MFA)" setting from the 'Users' page:

After MFA has been enabled, users will be required to follow steps 5-7 above to set up their MFA the next time they log into Hint:

Users will also receive a recovery code after entering their 6-digit code for the first time:

Please note that the admin user who initially enabled the MFA requirement for all users will not receive a recovery code. A recovery code is only provided to users when setting up their MFA via the login page. However, a recovery code is not explicitly needed; another admin user can reset any other user's MFA by following the steps in the following support article: How to Reset MFA For a User.

How to enable two-factor authentication for yourself only:

  1. Login to Hint

  2. Click on your name in the upper right corner

  3. Click the 'Security' tab

  4. Click 'Enable Now' for MFA

  5. Follow the instructions outlined in steps 5-7 above.

Did this answer your question?