When a patient receives an invoice from Hint, whether it was a membership invoice that was automatically emailed or a one-off invoice that a practice user set, the patient has the option to add/change their payment source and pay their invoice.

Here is what that process looks like from the patient's perspective:

  • Below you'll see the email that is sent to a patient that will allow them to setup a new payment source or to update the source on file. Note: this is the default language. You may have edited your notification to read differently.

Once a patient clicks the Add Payment Information button they'll be taken to a page similar to that of the Online Signup form that allows them to enter their new or updated payment source, as seen below:

Payment sources that are updated through this method will become the new default payment method and can be used immediately upon submission.

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