To remove a member from an employer account:

  1. Navigate to the employer account

  2. If the member is currently enrolled, unenroll them with either today's date or a date in the past

  3. Now that they are inactive, click 'Manage' next to the patient's name.

  4. Select 'Make Ineligible'

  5. Now that they are ineligible, click 'Manage' next to the patient's name.

  6. Select 'Remove'

If you make an employee ineligible, all their dependents will be automatically marked as ineligible as well.

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