Once you have completed Athena's authorization and consent form, Hints' Support Team will reach out to you to let you know the integration is now enabled on your account. Please follow the steps below to begin the set up process.

  1. Navigate to Admin>Integrations>Other Integrations>Athena

  2. Enable the integration by entering your tablespace/practice ID. (Note : This is available in your profile when signed in to Athena, as well as shown in the url when you are using the Athena web app.)

  3. Map Hint locations to your departments in athena. If you need to add/edit locations in Hint navigate to Admin > Providers & Patients > Locations (link).

  4. Only patients assigned to a location in Hint will sync to athena. To require a location for each patient, navigate to Admin > Providers & Patients > Patients (link). Enable 'Track patients by location' and 'Require location selection for every patient'.


5. Create custom fields in Athena and match them in HintOS

Here's how to create custom fields in athenahealth:

  • In athenahealth, go to Settings Cog (icon only) > Practice Manager > Custom Fields

  • Use the following suggested settings for each custom field. They field names can be customized to anything, but we recommend these settings:

6. Match Providers in HintOS. If a provider isn't matched, the provider for a specific patient will not be synced between the systems.


7. Depending on your workflow, you may want to disable patient creation from Athena. This means that only patients will be created and synced to both systems from Hint. However, patients manually added directly to HintOS will still be matched or created in Athena and we will still sync record changes from Athena for linked patients.


8. If you have patients already in Hint and have completed the steps above, please reach out to our team directly at support@hint.com and our team will take it from there!

If you have any additional questions please don't hesitate to reach out!

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