Hint allows you to forward text messages and phone calls made to your practice number directly to your users' personal phones. Follow the steps below to set up phone number forwarding for your practice:
1. In Hint, navigate to Admin > Phones. You will see your practice phone number listed; this is the phone number patients will call or text directly
2. Click Edit to configure the number:
3. This practice phone number can be forwarded to a team member's cell phone number; toggle SMS & call forwarding on; click in the 'Forwarding To' box to see a drop-down list of the users that you can forward calls and text messages to. Click Save:
4. The selected user will receive all practice phone calls and notifications of text messages on their cell phone.
5. To manage phone calls and text messages in Hint, navigate to 'Inbox' in the main menu on the left of your screen.
Note: If you have set up a custom practice voicemail greeting in Hint Clinical, denying a patient's phone call will send the patient to your personal voicemail instead of your practice voicemail. If you would like to deny a call and send the patient to the practice’s recorded voicemail, you can either:
Let the incoming call ring until it times out.
Silence the incoming call and let it ring until it times out.
When the call times out on the forwarded call, it will automatically redirect the caller to your practice voicemail that is saved in Hint.