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Get to Know Your Calendar and Schedule Patient Appointments
Get to Know Your Calendar and Schedule Patient Appointments

Schedule patient appointments directly from your calendar in Hint Clinical

Alex Loeb avatar
Written by Alex Loeb
Updated over a week ago
  1. In Hint Clinical, open your calendar by selecting the 'Calendar' icon from the left sidebar

  2. Choose between a day, week, month, or agenda schedule in the upper right corner

  3. Click and select a time slot on your calendar to schedule an appointment. This will open the New Calendar Item window

  4. In the New Calendar Item window:

    1. Select 'Appointment'

    2. Search for and select the patient you'd like to schedule the appointment with

    3. To make this appointment a video call, select the 'Video Call' check box

    4. Specify the time, frequency, and any required notes for this appointment

    5. Select which provider will have this appointment assigned to them on the calendar. Providers are color-coded on the calendar.

  5. Click 'Save' to finalize the appointment. You'll now see the new appointment on your calendar

Frequently Asked Questions:

Can I delete my default calendar?

  • Do not delete your default calendar. If the default calendar is deleted, your calendar will need to be reset.

I forgot my Google Workspace password and had to reset it. Does this impact my calendar?

  • Yes - If the practice updates the password on their Google Workspace account, this disconnects the practice email address. We will need to reset your calendar.

What is the difference between an Appointment and an Event?

  • An appointment allows you to add the patient to it, whereas an event does not.

Are there notifications that can be sent to the patients before their appointments?

  • Yes - you can schedule reminders from within the appointment.

Can I rename my calendars?

  • Yes - you can rename your calendars but recommend that they have the same names in Google Workspace to avoid confusion.

Can I access my Hint Calendar from my mobile device?

  • Yes - you can access it from your mobile device. We also recommend you use the Google Calendar application instead of the Apple Calendar application.

I can't see an appointment that I scheduled on my calendar. Why is this?

  • If you scheduled the appointment, ensure that within the appointment, you select the calendar you want this appointment to show up on.

I want to use a third-party scheduler. Am I able to do this?

  • Please do not use any third-party schedulers. This can cause issues with your calendar.

Can I share other Google calendars with my practice Google Calendar?

  • Your practice calendar in Clinical displays all events/appointments that are also displayed on your Google calendar when looking at your practice Google calendar. These calendars are synced. Since your Clinical calendar displays the events and appointments that are displayed on your practice email Google calendar, your personal calendar is not connected to All-In-One. You can share your personal calendar with your practice calendar, which will allow your events/appointments on your personal calendar to be viewed in All-In-One. While you can view your personal email calendar events, you won't be able to have the same editing for events on this personal email calendar in Clinical, though.

    • To set this up, go to your personal email calendar on calendar.google.com, and under my calendars, select options (3 vertical dots) and select setting and sharing.

      • Then under Share with specific people or groups, enter your practice email and select either make changes/manage sharing (preferred if this option is available) or see all event details (if this option is available).

      • Then go to your personal email and open the Google calendar email and select "add this calendar". Your personal calendar is now shared in your practice email calendar!

There are two Google Meet links generating when I try to create an appointment. What do I do?

  • It takes about 10-15 seconds for the link to generate, so ensure that you are clicking it once, and then saving, rather than clicking multiple times.

There is another calendar that appears in my calendar list when I am setting up a self-scheduler link, but only one of them in my Hint calendar. How can I delete this?

  • If that extra calendar isn’t on your Hint calendar, then it’s on your workspace. It will need to be deleted from your workspace. Please note: If the calendars are named the same thing, ensure that you delete the correct one!

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