When you join Hint as a practice, and have a practice phone number that you'd like to use at Hint, we will need to complete a phone port. Upon onboarding, Hint will ask you a few questions:
Does your practice has an existing business phone number?
What is your practice phone number that you would like to transfer to Hint?
Who is your provider for this practice phone number?
What is the account number with this phone provider?
Is there a PIN number associated with this phone number account?
Is there anything else we need to know about your current business phone configuration?
Please attach a copy of your latest bill/invoice from your phone provider.
Once you provide this information, Hint will be able to process your phone port request. Porting your practice phone number is a seven-step process that requires communication between the Owner of the number in the phone provider account, your phone service provider to transfer the number over to us, and Hint's Support team to submit all items that are required to process the port request.
There is very minimal downtime of your phone number for placing/receiving phone calls and sending/receiving text messages, while the port takes place. We estimate that there is around a 1-hour lapse of downtime from when the number is released from your current phone carrier and is ported over to our system, before all features are enabled for using the phone number in your Hint Clinical account.
For continuous service on your number, do not cancel service with your phone provider until the port is confirmed as complete. This can cause a delay in the process and only active numbers are eligible for porting.