When you join Hint as a practice and have a practice fax number that you'd like to use at Hint, we will need to complete a fax port. Upon onboarding, Hint will ask you a few questions:
Does your practice have an existing business fax number?
What is your practice fax number that you would like to transfer to Hint?
Who is your provider for this practice fax number?
What is the account number with this fax provider?
Is there a PIN number associated with your practice fax number?
Please attach a copy of your latest bill/invoice from your fax provider.
Once you provide this information, Hint will be able to complete your fax port. Ports can vary in processing time, depending on the fax provider you are porting away from.
There is very minimal downtime of your fax number for sending/receiving faxes, while the port takes place. We estimate that there is around a 1-hour lapse of downtime from when the fax number is released from your current fax provider and is ported over to our system, before features are enabled for using the fax number in your Hint Clinical account.
For continuous service on your number, do not cancel service with your fax provider until the port is confirmed as complete. This can cause a delay in the process and only active numbers are eligible for porting.