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Process External Refund
Process External Refund
Krystle Thornton avatar
Written by Krystle Thornton
Updated over a week ago

You may need to refund the patient after the 90-day refund window has closed. When this happens, you can cut a check to the patient and mark the invoice in Hint as externally refunded via check. Please see the below on how to do so:

  1. Navigate to the invoice where you are processing the refund

  2. Click 'Process Refund'

  3. Select 'Check' or 'Other'

    As a note, you are responsible for refunding the patient outside of the Hint platform.

  4. Once you select the refund method, you can input a memo for revision and process refund

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