In Clinical, there is a designated tab for all communication needs. Within this tab, you will find the communications options listed below. Additionally, you can customize the page by reordering the communications to your preference using the 6 dots outlined in the screenshot:
Phone Calls
Abilities:
Voicemail: All voicemail messages will be indicated on the logged call
For each call, you can:
Mark the call 'Read'
Assign to a patient
Mark the call 'Completed'
Delete the call
Call back the patient
Create a contact with the phone number
Unread SMS
In this section, you can view unread patient SMS messages. When you click on the tab, you will see historical text messages. To view messages from patients in a split-screen view, simply click on the message you'd like to see.
From within the split screen view, you can:
View unread SMS messages
View SMS messages from your practice phone number and additional phone numbers
Lab Results
This section of communications provides notification of any lab results for a patient. You will receive all lab notifications, not just results for your assigned patients. You can filter by patient, timeframe, and completion status
Incoming Faxes
The 'Incoming Faxes' section of Hint allows the user to view any received faxes and create a new fax to send!
Received faxes will appear like below:
To send a new fax:
Click on ' + New Fax'
Input the below fields:
Click Send
Form Submissions
If you have sent a form to your patient, and they have completed the form, you will receive a notification in the 'Form Submissions' section.
From here, you can:
Mark the form read/unread
Mark the form complete
My Drafts
If you create a note, phone call, fax, etc. and you have not yet saved it or completed it, the document will remain in this section as a draft. You can click back into the draft, and complete it if necessary:
From here, you also can:
Mark the draft unread
Mark the draft complete
Delete the draft
Scheduled Communications
The last section in the Communication tab is for scheduled communications. Here, you can schedule a new communication:
From here, you can determine whether you want to send the communication as an SMS or Email notification when to send the message, the patient name, and what number you want the notification to come from (if SMS). The email associated with the notification will always be your practice email.
