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Engagement Tracking

This feature is available to Scale and Enterprise customers

Krystle Thornton avatar
Written by Krystle Thornton
Updated over 11 months ago

Engagement Tracking allows you to identify engaged patients based on their recent charge activity. Engagement Tracking is designed to empower your practice by:

  • Enabling seamless reporting to employer sponsors on their engaged employee population

  • Providing practices with the ability to monitor and identify members with low engagement to conduct more targeted and effective patient management

The feature set also allows you to set a practice-wide engagement threshold

  • Engagement threshold = a practice setting that allows you to define the timeframe (in months) for when a patient should be marked as Engaged

  • For example, you can set 6 months and we will look for charges with service dates within the last 6 months to determine if the patient should appear as engaged

Here's a video for more:

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