The verification process letter needs clarification that it may take two additional work days before the two small transactions appear.
To improve the verification letter, please add that it may take two additional work days before the two small transactions appear to relieve angst on the part of the patient and the provider whose name is on the letter that names the date the transaction occurred (usually 2 days before the patient sees it).1 vote
Thanks for making this suggestion! Currently, we wait until we’ve received confirmation that the test deposits have hit the patient’s bank account before we send the verification instructions via email. We also include the date the deposits were made in case the patient would like to revisit the email at a later date to verify their account.
Please feel free to reach out to us at firstname.lastname@example.org if you have any additional questions on the verification process.
You can now restrict individual enrollments by age on your online signup form settings. Navigate to ‘Admin’ and click on ‘Online Signup.’ Toggle on ‘Restrict enrollment by age’ and set a minimum age. Then click ‘update’ at the bottom of the page.
Can we please add a feature to the online patient portal that shows them where the routing and account number are found on the check?
Add a diagram of a check and circle the routing number and label it and circle the account number and label it so people who may not be familiar with how to use ACH/EFT know which numbers to enter correctly to get there accounts set up properly.1 vote
This was released last week!
It would be helpful to be able to sort by the primary household member only and not see the dependents.
It would be helpful to be able to sort by the primary household member only and not see the dependents. When we are contacting patients in our employer groups it would be helpful to only see the primary member as they are the ones we would contact and not the dependednts.2 votes
You can view only the primary’s info via the ‘memberships’ report for consumers.
For employers: If you go to a specific employer, you’ll see that employer’s employees in a list where you can clearly differentiate between employees and dependents.
Create a report or alert for memberships renewing/expiring.
Based on the membership start date Hint has, it would be helpful to receive a notification of memberships that are approaching 12 months (or other stated expiration), so that we can contact patients about renewal, any change of terms for the coming year.2 votes
You can now configure membership contract lengths on your membership plan and enable renewal email notifications to your patients. Learn more about it here: https://blog.hint.com/product/fixed-term-plans?utm_campaign=Product%20Updates&utm_source=hs_email&utm_medium=email&utm_content=57978678&_hsenc=p2ANqtz-9dX158iTbcVks0AWIvFQH3wF5rtKa97RCMOi1pjNgO6pYOjkuNfcsdxBoKhC4N4WF61q2nd7ZpS4tI7Z74cRgzvoIP-Q&_hsmi=57978678
Employer invoices are now generated in draft mode before they are due. Learn more about draft invoice settings here: https://support.hint.com/knowledgebase/articles/1828259-adding-and-removing-employees-dependents-from-an-e
Would like an option on the Hint login screen to remember username, so that field is pre-filled every time you go to login.1 vote
Hi Dr Vitt -This is actually a browser setting where you can have your username autosaved. We always recommend to stay compliant with HIPAA regulations, to refrain from having a stored username and password. Let us know if you have any additional questions on this!
Allow flexible termination dates for inactivating membership patients.1 vote
We now allow per patient end dates and cancellation reasons. Learn more here: https://blog.hint.com/product/per-patient-end-dates?utm_campaign=Product%20Updates&utm_source=hs_email&utm_medium=email&utm_content=57978678&_hsenc=p2ANqtz-9dX158iTbcVks0AWIvFQH3wF5rtKa97RCMOi1pjNgO6pYOjkuNfcsdxBoKhC4N4WF61q2nd7ZpS4tI7Z74cRgzvoIP-Q&_hsmi=57978678
Be able to search patients by DOB and not just name4 votes
You can now use the patient search bar to search for a patient by DOB, phone number or email address.
You can now select the last day of the month for employer billing: https://support.hint.com/knowledgebase/articles/1828210-employer-invoice-settings
Internal notes field on employers6 votes
You’ll now see a notes tab on all employer accounts. These notes are viewable/editable only by your team and cannot be viewed by the employer.
Ability to change what date employers are billed on3 votes
You can now bill an employer on any day of the month. Please reference this help article for instructions on how to configure employer invoice settings: https://support.hint.com/knowledgebase/articles/1828210-employer-invoice-settings
Ability for the payment source fields to be optional so patients who are uncomfortable adding a payment source before their first appointment, can still sign up.4 votes
You can now make payment source collection, optional, required or disable it altogether from your online signup settings: https://support.hint.com/knowledgebase/articles/1841767-optional-payment-source-collection-from-online-sig
Ability to store address and additional contact for an employer admin1 vote
You can now store address and phone number for the employer under the ‘account information’ tab for the employer.
More than one plan for employers so you can keep current employees at one rate but then change the rate for all new employees without having to create overrides.2 votes
We now support multiple pricing plans per employer. Learn more about configuring employer plans here: https://support.hint.com/knowledgebase/articles/1851055-multiple-plans-for-employers
I want to be able to provide a reason for voiding or refunding an invoice so that if my staff creates this action and another staff looks at it later it will be clear why it was done. I often have to remember why I provided someone with a refund then reviewing their account rather than being able to say pt was overcharged.3 votes
The ability to select which Hint users receive notifications either via permissions role or via checkbox next to their username.8 votes
You can now select which Hint users receive practice notifications by toggling on/off notifications in the team section. Just navigate to ‘Admin’ and click on ‘Practice’ and ‘Team.’ Then just click ‘edit’ next to the user’s name to enable or disable notifications to this user about patients in your Hint account.
I get an email every time a new account is created. Can this be turned off if the new member account was created by a staff member?1 vote
It would be nice to be able to edit the name on the payment received email to say something like "Hello Mr. Smith" instead of "Hello Smith Rentals, LLC" or "Hello Jim" rather than "Hello James"4 votes
You can configure/change the salutation and closing message here: https://provider.hint.com/admin/notifications/settings
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