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  1. 58 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All! We just released a feature that will allow you to print or email your patient a single PDF showing the patient’s 2016 charge history. From the invoice tab, you’ll see a button called ‘Annual Statement’ which expands into a dropdown menu with email/print options. Here’s a help article that overviews the feature. http://support.hint.com/knowledgebase/articles/1127425-print-email-2016-patient-payment-summary

  2. Splitting payments on an invoice between multiple payment sources

    Split an invoice between multiple payment sources including ability to select from mutliple stored payment sources stored in Hint and partial card/partial cash payment.

    40 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Partial payments are live—a payment for any amount less than the total amount due—can now be made against any outstanding invoice with any payment source on file. This gives your patients flexibility to pay what they can when they can, without making you hack through refunds or split charges across multiple smaller invoices. From now on, any invoice will remain in the ‘Issued’ state until it becomes fully paid. Payments of less than the full amount must be authorized on an ad-hoc basis from your Hint admin console, putting you in full control of this new flexibility. For more information on using partial payments, please reference this help article: http://support.hint.com/knowledgebase/articles/797808-paying-invoices?utm_source=product_updates&utm_campaign=partial_payments&utm_medium=email

  3. Notification when the patient enters a new age tier

    Notify practice admins when a patient is approaching the age of 65 (Medicare eligible age).

    Notify patient when they enter a new aged based payment tier and their membership increases

    32 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 27 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Editing an issued invoice

    Would be great to be able to edit an invoice after you issue it so you don't have to void it and recreate it.

    24 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Growth & Churn Dashboard/Report

    A dashboard or reports that easily outline new memberships, restarts, and canceled memberships during a date range so we can easily view or calculate churn.

    21 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Welcome email automatically sent to all new patients/employees

    Currently it only goes to patients who enroll via the online signup form when auto-confirm is turned on. Would like this email to automatically go to all new patients.

    19 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Extend HIPAA timeout

    Hint currently logs you out after 15mins of inactivity. Extend the amount of time you can be idle before it logs you out.

    18 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow customer to pay non-membership invoices

    Allow customer to pay non-membership invoices - e.g. add "charge to Visa XX" button on their view of the invoice. This way we can send them the charges and they can view/agree and pay when they are ready without having to contact us

    16 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Member Phone number on the Employer end of adding a New Member

    On the " Add and New Employee or Dependent" page when new members sign up through the Employer it would be handy to have a telephone number field for the patient's phone number so that I can call the patient and schedule their first appointment. Currently at this time I have no way to initiate contact unless the Employers HR department send a list of New Employees. I want to cut out this extra process and be able to call the patient without having the Employers HR send a list.

    13 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to refund an invoice and process payment on another source

    If a patient wants to change the payment source after it has already been processed, it would be nice to be able to refund the invoice and process payment on another source rather than creating a new invoice.

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Auto charge employers

    We do not invoice employers, they provide us with a form of payment that we store and charge each month.

    10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Print/Email a custom date range of patient invoices

    The new Annual Statement Report is great. Ideally, we would be able to pull these by any user-defined date range. Quite a few members request Statements that are not just calendar-year.

    8 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow Multiple People to Have Access to a Company's Employer Portal

    Allow more than one employee of a company to have access to the employer portal

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to apply a discount to a non-membership invoice

    Would like to be able to apply a discount to a non-membership invoice without manually calculating it. Would also like the discount to be displayed on the invoice so the patient knows they are receiving a discounted rate.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You can now preload negative charge items (discounts) and apply those discounts to non-membership invoices. To do this, navigate to Admin→Charges & Taxes and create a negative charge item. You can also create a charge category called ‘discounts.’ Now that you have configured your negative charge items, add them to an invoice to discount the invoice total.

  16. Search by Liberty membership/Reconcile LD payments each month

    It would be helpful if Hint could search for which patients are also with Liberty Direct. This would help us reconcile our membership payments each month to be sure we are receiving our payment from LD on all LD patients and which patients pay the full membership.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have the ability to turn Providers on & off in the Admin section.

    Requesting that we have the ability to turn a provider off so that new patients can not select them when signing up. However, still have the ability to have that provider listed for patients that have requested them in the past for accounting purposes. Or, if a provider chooses to temporarily close their practice to new patients, that we have the ability to take them off or add them back on at anytime but not to lose their patient database.

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. User controls/permissions

    User roles that limit access within the app. For example:

    Don't want front office staff to be able to override the charge item price, issue credits, process refunds or access financial reports.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Addtional edits to payment received email

    It would be nice to be able to edit the name on the payment received email to say something like "Hello Mr. Smith" instead of "Hello Smith Rentals, LLC" or "Hello Jim" rather than "Hello James"

    4 votes
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  20. Payment options listed under Invoice

    It would be great to be able to run different payment options under a specific invoice without having to change the default payment setting.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    When creating a new payment, you’ll now see a drop down menu where you can choose between any payment source you have on file for that payer. You can create as many separate payments as you need to equal the full balance of the invoice. Now members can easily pay across several cards, bank accounts, or even cash. Here’s a help article to walk you through it: http://support.hint.com/knowledgebase/articles/797808-paying-invoices?utm_source=product_updates&utm_campaign=partial_payments&utm_medium=email

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