1. Can I connect any card reader to HintOS?
In order to use the HintOS Card Reader feature, you will need to use a Stripe-supplied BBPOS WisePOS™ E or Verifone P400 card reader. If you already own this hardware, you do not need to purchase a new one. You can place an order for a BBPOS WisePOS™ E card reader here.
2. How much does it cost to get my card reader?
We require that you use a Stripe card reader (BBPOS WisePOS™ E or Verifone P400) which you will order through Hint. Each card reader will cost you $249 + tax and shipping. If you already own this hardware, you do not need to purchase a new one. You can place an order for a BBPOS WisePOS™ E card reader here.
3. Is there a transaction fee associated with using a card reader?
Nope! Your current transaction fees will not be affected by the usage of a card reader in any way.
As a reminder, you can review your transaction fees by clicking Admin then selecting Account. From here, choose the Billing tab and hover your mouse over the blue question mark, under your billing plan.
4. Does my card reader have a chip reader as well?
Yep! Your card reader will be able to accept both card swiping or chips.
5. How does the card reader connect to the internet?
6. If this can be hooked up to WiFi, does that mean I can take it with me to conferences or at-home visits?
So long as you can find a secure connection, yes. Just keep in mind not all public places allow for full public internet access so be sure to check with the patient or venue before taking it with you.
7. Do I have to process a transaction to add a card?
Nope! You can use the card reader to simply save a payment source on file, rather than typing it in manually or asking your patient to do so from home. Click here to find out how.
8. Who can I call when I need help with my card reader?
The Hint Customer Success team is here to help with any questions or troubleshooting you may face. Reach us at 415-854-6338 or by emailing our team at Support@Hint.com
9. Does my BBPOS WisePOS E Card Reader come with/need a SIM Card?
Stripe BBPOS WisePOS E reader does not come with a sim card. The card slot on the machine is for an SD card of your preference. Because the BBPOS WisePOS E is a smart reader, its reader software communicates directly with Stripe. Your point of sale application communicates with the reader through either a LAN (using a Terminal SDK) or the internet (using the server-driven integration). In this case, it doesn't need a sim card.
10. Does my card reader support Apple / Google Wallet purchases?
No, a credit or debit card must be physically present and swiped or inserted into the card reader.
11. I get an error: "could not communicate to the reader..."
The most common reason for this error is the computer and card reader are not on the same wifi network. If this doesn't resolve your issues please follow the troubleshooting steps in this help article.