Once your athenahealth Integration is configured and activated, the following information overviews your daily workflows between Hint and Athena:
Daily Patient Sync Workflows
Changes from Hint are pushed in real-time to Athena
Changes from Athena are updated in hint on a 5 minute interval, not in real-time
Data Required for Hint to create a new chart in athenahealth
Last Name, First Name, & First Name Used
DOB
Location linked to an athena department
One of the following fields:
email
phone (any type)
zip code
Bi-Directionally Synced Demographics Fields:
First Name
Middle Name
Last Name
Suffix
DOB
Legal sex
Gender identity
Pronouns
Phone
Address
Email
Usual provider
Primary department
Synced Membership Fields (from Hint to Athena):
Membership status
Membership plan
Membership sponsor (employer or DPC network name)
Membership Balance
Hint ID
Here's a screenshot of where these fields appear on the patient's chart in Athena:
FAQs:
Q: How do I know if a patient record is synced between the two systems?
A: Navigate to the patient's chart in Hint and scroll down to the Integrations section. You'll either see a 'synced' status in green or an error message to help you identify the issue and resolve the conflict.
Q: How do I merge duplicate records?
A: Merge in Athena first - record the winning Athena id. Then navigate to Hint to merge the Hint record. On the merge screen, choose the correct Athena ID when merging.
Q: Is insurance information synced to Athena?
A: Not at this time. Athena maintains their own global list of insurances that is challenging to integrate with at this time. Hint will continue to explore options on this front but please let our support team know if this becomes a challenge for you.
Need help activating the Athena integration? See this help article on configuring and activating the integration or email our support team at support@hint.com