This is the set-up guide for the BBPOS WisePOS™ E hardware. If you own the Verifone P400 hardware, you'll want to use this set-up guide instead.
Ordering your card reader
HintOS only works with the Stripe-supplied BBPOS WisePOS™ E and Verifone P400 hardware. If you already own this hardware, you do not need to purchase a new one. Please Note: Hint does not support the Stripe Reader M2, and the Verifone P400 is no longer sold.
BBPOS WisePOS™ E Card Reader Setup
Turning the reader on and off
When you first receive the device, install the battery.
With the back of the device facing you, lift up from the indentation at the bottom left corner to detach the back cover.
Insert the battery by sliding it into the exposed slot with the gold connectors at the top aligned.
After the battery is in place, charge the reader. Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol.
After the reader is fully charged, hold down the power button on the right hand side until the screen turns on.
You can press the power button to sleep or wake the device. To fully power off the device, hold down the power button until the 'power off' option is shown on the screen, then select it.
Even when it’s not in use, leave the BBPOS WisePOS™ E plugged in and powered on to receive automatic software updates.
Activating your card reader
Once you have powered on your BBPOS WisePOS™ E card reader, follow these steps to connect it to your Hint account:
Open the settings menu on the card reader by swiping right from the left edge of the reader screen to reveal a settings button.
Tap the settings button and enter the admin PIN 07139.
From the settings menu, select Generate Pairing Code.
In Hint, navigate to Admin > Integrations > Card Readers
Click the button '+ Add Card Reader'.
Enter the unique pairing code in the 'Code' field.
Click 'Add'
Connecting the reader to the internet
The BBPOS WisePOS™ E requires an internet connection to communicate with Stripe, managing connectivity through a LAN. The reader must connect to the same local network as your point of sale application.
Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Non-password-protected networks or enterprise networks are not supported. If needed, you can set a static IP on the device from the Wireless Settings screen.
You can connect to WiFi or switch networks from the settings menu:
To open the settings menu, swipe right from the left edge of the reader screen to reveal a settings button.
Tap the settings button and enter the admin PIN 07139.
From the settings menu, select WiFi settings to choose the network and connect. Attempting to join a new network disconnects the reader from any existing wireless connection.
To close the settings screen, click the back arrow in the top left corner.