Hint Health

Click on the invoice for which you would like to process a refund

Click on the orange 'Process Refund' button in the upper-right corner of the invoice

Select 'Partial Refund' in the upper-right corner of the revision window.

If you would like to record a partial external refund (e.g. a refund issued via cash or check), click 'Change refund method' and select 'Check' or 'Other'.

To fully refund a charge item, check the box next to the item's name in the 'Charges' section

To partially refund a charge, change the quantity or price of the item

Changes made in the 'Charges' section will automatically be adjusted in the 'Refunds' section

Click the orange 'Process Refund' button at the bottom of the revision window to process/record the refund

1. Navigate to the patient's profile
2. Click on 'Invoices'
3. Click on the invoice for which you would like to process a refund
4. Click on the orange 'Process Refund' button in the upper-right corner of the invoice
5. Select 'Partial Refund' in the upper-right corner of the revision window.
6. If you would like to record a partial external refund (e.g. a refund issued via cash or check), click 'Change refund method' and select 'Check' or 'Other'.
7. To fully refund a charge item, check the box next to the item's name in the 'Charges' section
8. To partially refund a charge, change the quantity or price of the item
9. Changes made in the 'Charges' section will automatically be adjusted in the 'Refunds' section
10. Add a memo, if desired
11. Click the orange 'Process Refund' button at the bottom of the revision window to process/record the refund

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Credit card refunds can take up to 2 days to process

ACH or bank refunds can take up to 5 business days to process

- Credit card refunds can take up to 2 days to process
- ACH or bank refunds can take up to 5 business days to process

Once initiated, a refund cannot be canceled. You will need to process payment on the invoice again to recoup the funds.

- Once initiated, a refund cannot be canceled. You will need to process payment on the invoice again to recoup the funds.

How to Issue a Partial Refund

How long do refunds take to process?

Can I cancel a refund?