Navigate to the patient's profile
Click on the 'Invoices' tab and click on the invoice for which you would like to process a refund
Click 'Process Refund'
To fully refund the invoice, double-check that 'Full refund' is selected ('Full refund' is set as the default)
Add a memo, if desired
Click the orange 'Process Refund' button at the bottom to process the full refund
Now a new window will pop up, confirming that a full refund to the original payment source has been successful.
From here you can select either the red 'Void' button to void/cancel the invoice. Or you can select the green 'Process New Payment' button to process the invoice on a different payment source.
How long do refunds take to process?
Credit card refunds can take up to 2 days to process
ACH or bank refunds can take up to 5 business days to process
Can I cancel a refund?
Once initiated, a refund cannot be canceled. You will need to process payment on the invoice again to recoup the funds.