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Restarting a Membership

How to reactivate a patient's membership, reactivating an ended membership

Krystle Thornton avatar
Written by Krystle Thornton
Updated yesterday

Upon ending a membership, there may arise a need to restart a patient's membership. In order to restart a patient membership:

  1. Go to 'Patients' and navigate to the patient's chart

  2. Click on the 'Memberships' tab

  3. Click into the inactive membership that you are looking to restart

  4. Scroll to the bottom of the membership details, and click on 'Restart Membership'

Upon clicking restart, you will have the opportunity to see:

  • Patient start date

  • Next bill date

  • Members

  • Upcoming Bills

Once you have confirmed the above information is correct, click 'Restart Membership', and the patient's membership will become Active.

Please note that memberships with an end date more than 3 months in the past are not restartable.

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