Does Dose Spot load medication history?
Yes, Dose Spot downloads medication history bidirectionally
If the patient pays with insurance, history will be pulled into medication history. If the patient doesn’t use insurance, the prescriber can add it under “Add Self-Reported Medication”
Does the Dose Spot integration automatically sync the following information or does it require manual entry:
Allergies - no
Height, weight - no, but this can be added under 'Edit Patient Information'
Insurance information - yes, based on name, DOB, and address
How is a preferred pharmacy set?
The preferred pharmacy is manually configured the first time prescribing for a patient. set as favorite. If you have a list of preferred pharmacies that you want to save in Dose Spot please contact Hint Support
How does EPCS work?
When prescribing a controlled substance, the PIN will be followed by a Two Factor Authentication code from your Duo mobile app or token.
Can clinicians write compounding prescriptions?
Yes
Does Dose Spot save compound prescriptions?
Yes, they are saved and do not need to be re-written
What should I do if I add another prescriber or delegate to my Hint account?
Contact Hint Support to add the provider to Dose Spot and Support will send instructions to activate when the provider is ‘confirmed’ by Dose Spot (1 - 2 business days)
I have added another prescriber, but their permissions are not correct.
Contact Hint Support and we will be able to update this for you!
How often does Dose Spot update the pharmacy database?
The Surescripts pharmacy database used by DoseSpot is updated daily. If a prescriber is not able to find a pharmacy, please log a ticket
How often does Dose Spot update its drug database?
Dose Spot updates its drug database monthly. If a prescriber can't find a medication, please log a ticket.
What happens if my phone number changes? How do I update this in DoseSpot?
Please reach out support@hint.com and we will update this for you!
What information is shared with the pharmacy when a medication is prescribed in Dose Spot?
If a patient is taking a specific dose and needs it to be increased, does the provider need to send in a new Rx for the increase? Does it cancel out the old one?
It does not cancel out the old one automatically but the provider can easily cancel the old script after sending in the new Rx with the updated dose.
Does Dose Spot support weight-based prescribing for pediatric patients?
Yes - there is a dosing calculator!
How can I connect to the Prescription Drug Monitoring Program (PDMP) in my state?
Please contact Hint Support. We will request with Dose Spot and Dose Spot will send you state-specific information. Please note, that there may be a cost associated with this.