What Is Hint Payments?
Say hello to Hint Payments, our fully embedded, modern payment experience, purpose-built for direct care practices like yours.
Historically, payments in Hint have been powered by Stripe, which has enabled the growth of Hint and the Direct Care industry. As Stripe has grown into a large, general-purpose platform, it’s no longer the right fit for where we—and our customers—are going. We’ve seen increasing limitations in support, feature flexibility, and our ability to innovate around Direct Care-specific needs.
Hint Payments solves that.
Hint Payments is our new payment platform, completely managed and supported by Hint. This gives us the flexibility to create a payment experience that is faster, more integrated, and better suited for your practice.
Hint Payments isn’t just a new feature; it’s a shift in how we support your practice’s financial operations.
What You Can Expect with Hint Payments?
Over the coming months, we will transition practices to Hint Payments in phases. Here’s what you’ll gain when you migrate:
Faster Payments – Get paid quicker with improved processing timelines.
Cost-Saving Opportunities – Enable cost-saving options like credit card fee pass-through.
Fully Embedded Experience – No more jumping between platforms, everything lives inside of Hint.
Support That Knows You – All payments-related support comes directly from the Hint team, not a third-party help desk.
Future-Ready Infrastructure – This migration lays the groundwork for a host of future innovations in payment automation, reporting, and cash flow management.
What’s the Rollout Plan?
We’re launching Hint Payments in stages to ensure a smooth and supportive transition for all practices, providing ample time to understand and prepare for this change. Though this plan is subject to change, we’ve outlined the transition groups below:
New Customers – Starting March 2025, all new practices joining Hint will automatically start with Hint Payments as the default.
Early Adopters – Starting May 2025, existing Hint practices who opted in for early access will be invited to onboard to Hint Payments.
Remaining Practices – We’ll coordinate with you to select a migration window that works for your team starting in mid-May.
Details about the rollout will be released soon, but rest assured our goal is to make this a seamless transition. We intend to have all Hint Customers on Hint Payments by September 30, 2025.