Fullscript is a free platform for recommending professional-grade supplements and ordering labs. With the Fullscript app in Hint, you can build treatment plans, send them to your patients, and see what you recommended in the patient chart without leaving Hint.
Getting started
What do I need to use Fullscript in Hint?
Hint EMR. The Fullscript app works inside the patient chart, so it’s only available to practices using Hint EMR.
A Fullscript account. It’s free to create.
How do I install the Fullscript app?
Go to the Fullscript page in the Marketplace and click Install App.
Sign in to your existing Fullscript account, or create a new one.
Authorize the connection so Hint and Fullscript can talk to each other.
How do other providers and staff at my practice get access?
Everyone who uses Fullscript in Hint needs their own Fullscript login and access in Hint:
In Fullscript: the Fullscript account owner invites each user to the practice’s Fullscript account. Each user accepts the invite and sets up their own login.
In Hint: add each user to the app on the Fullscript users page in the Marketplace.
Then each user signs in with their own Fullscript login the first time they open Fullscript in a patient chart.
Creating treatment plans
How do I create a treatment plan?
Open the patient chart and click New in the Interactions module.
Select Fullscript. Fullscript opens inside Hint with your patient already selected.
Search the catalog and add supplements to the plan.
Review the plan. Adjust dosage instructions and add a message for your patient.
Send the plan to your patient.
Can I edit a patient’s existing plan?
Yes. Open the patient’s existing Fullscript plan from their chart in Hint (in the Interactions module) to add or change supplements. You don’t need to create a new plan.
Can I change the dosage instructions?
Yes. Dosage instructions start with the manufacturer’s directions, and you can edit them before you send the plan.
Are there templates I can use?
Yes. Fullscript has evidence-based templates from its medical team for common needs, like gut health and immune support. You can also create your own templates.
Can I share education materials with my patient?
Yes. Fullscript has patient handouts written in plain language that you can add to a plan. You can also upload your own resources.
How do I know a patient is linked between Hint and Fullscript?
When you review a plan, you’ll see a message in Fullscript saying the patient is linked to Hint.
Can I order labs through Fullscript too?
Yes. Fullscript Labs is in beta. See the Fullscript Labs FAQ for how to join and how lab ordering works.
Patient orders and payment
How does my patient get their supplements?
Your patient gets an email from Fullscript with your recommendations. They check out in Fullscript, and Fullscript ships the order directly to them.
Can I pay for my patient’s order?
Yes. You can pay on your patient’s behalf in Fullscript.
Will my patient get a Hint invoice for their supplements?
No. Payment happens in Fullscript, not in Hint, and supplement orders don’t appear on Hint invoices.
Can I check out a patient in person at my office?
Yes, but you’ll finish the order in Fullscript. Choose in-office checkout from the Fullscript app in Hint, and Fullscript opens in a new tab to place the order.
Does my practice earn anything on supplement orders?
Yes. You can earn a margin of up to 35% on patient orders. You decide how much of that to pass on to patients as a discount, and your practice keeps the rest. Add your banking information in Fullscript to receive payouts.
Fullscript plans in the patient chart
Where do treatment plans show up in Hint?
In the patient’s chart under Interactions. Open a Fullscript interaction to see the plan you sent.
Do recommended supplements show up in the patient’s medication list?
Yes. Supplements from a Fullscript plan are added to the patient’s medications in the health summary automatically.
Troubleshooting
I see “You are not authorized to access this partner app.”
Your practice’s account owner needs to add you on the Fullscript users page in the Marketplace. See “How do other providers and staff at my practice get access?” above.
I signed in with the wrong Fullscript account, and now Fullscript shows a blank page or an error.
Contact Support to ask Fullscript to sign you out so you can sign in with the right account.
Fullscript asked me to sign in again. Is that normal?
Yes, this can happen. Sign in with your Fullscript login and you’ll go back to where you were.
Fullscript won’t accept my patient’s phone number.
Try deleting the phone number in the Fullscript form and type it in again. If that still doesn't work, reach out to the Fullscript support team.
Who do I contact for help?
Supplement orders, shipping, payouts, and your Fullscript account: the Fullscript Support Center, or chat with Fullscript from the support option inside the Fullscript app.
Problems with the app in Hint (for example, Fullscript won’t load in the patient chart): contact our support team and we’ll work with the Fullscript team to get it fixed.
Labs: see the Fullscript Labs FAQ.