There can be many reasons for a failed or unsuccessful charge. View the invoice payment history for more detailed information.
To begin from a Report, click the invoice # in question to view the invoice:
To begin from a Patient's Profile, click on the 'Invoices' tab and then select the invoice in question:
The following Invoice payment statuses are viewable:
Payment Status History
You can review a payment status history at the bottom of the invoice. If there have ever been any failed attempts, they will be shown in this section.