Skip to main content
All CollectionsInvoices
Invoice Payment Statuses & Payment History
Invoice Payment Statuses & Payment History
Tasha Demkiw avatar
Written by Tasha Demkiw
Updated over a week ago

There can be many reasons for a failed or unsuccessful charge. View the invoice payment history for more detailed information.

To begin from a Report, click the invoice # in question to view the invoice:

To begin from a Patient's Profile, click on the 'Invoices' tab and then select the invoice in question:

Payment Statuses

The following Invoice payment statuses are viewable:

  • Paid

  • Sent

  • Retrying

  • Cancelled

  • Bad Debt

  • Disputed

Payment Status History

You can review a payment status history at the bottom of the invoice. If there have ever been any failed attempts, they will be shown in this section.

Did this answer your question?