There can be many reasons for a failed or unsuccessful charge. View the invoice payment history for more detailed information.


To begin from a Report, click the invoice # in question to view the invoice:



To begin from a Patient's Profile, click on the 'Invoices' tab and then select the invoice in question:

Payment Statuses

The following Invoice payment statuses are viewable:

  • Paid
  • Sent
  • Retrying
  • Cancelled
  • Bad Debt
  • Disputed

Payment Status History

You can review a payment status history at the bottom of the invoice. If there have ever been any failed attempts, they will be shown in this section.

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