Hint notifies practice users via email when you might need to take action. This includes when patients enroll, terminate, or when unpaid invoices need to be addressed. To view and manage Notifications, follow these steps:
Navigate to Admin > Notifications > Practice
Click 'View' to view the message contents
Toggle the notification 'Off' if you don't want to receive it
Hint Health sends two types of notifications for new members: immediate and 24-hour follow-ups. To receive only the immediate notification, disable the 24-hour follow-up under Admin > Notifications > Practice.
Troubleshooting Missing Notifications
If you are not receiving email notifications, consider the following troubleshooting steps:
Notification Timing: Notifications for new member enrollments are sent at 5 AM PST for events in the past 24 hours. If no enrollments occurred, no email will be sent.
Spam or Junk Folder: Check your spam or junk folders for messages from "Hint Health noreply@hint.com".
Email Filters or Rules: Ensure that your email client or provider is not blocking or redirecting Hint Health emails.
Check Email Delivery: Search your inbox for specific subjects like "New Members Have Joined Your Practice." Confirm with your IT department that Hint Health emails are not being quarantined or blocked.
Resolve Duplicate Notifications: If you receive duplicate emails, check for overlapping notification settings under Admin > Notifications > Practice and disable one of the duplicates.
Emails are sent to the following user roles:
Admins, Managers, Staff, and Staff Limited users are expected to receive all practice email Notifications, if enabled.
Reports Only users will not receive any of the practice email notifications.
Read Only users will only receive the new patient email notifications.
Note: If a role is restricted by location groups, the user will only receive emails with content relevant to their assigned location groups. If the role is not restricted by location groups, they are expected to receive all email notifications. Additionally, ensure that email addresses in user profiles are accurate to avoid delivery issues.