To remove the primary payer from a membership, but keep dependents active:
Search for the primary patient (the payer) and click on their name to open their record
Click on their 'Memberships' tab and click on the membership to open it.
Under the 'Summary' section of the page, click 'Change Payer', then search for & select the patient that you would now like to pay for this membership. (If the primary payer should continue paying for the dependents, skip this step.)
Scroll down to the 'Members' section of the page and find the patient that you would like to remove from the membership.
Click 'Remove Patient' next to their name.
Select an end date (can be any end date up until the next bill date).
Select a cancellation reason from the drop-down menu.
Scroll to the bottom of the page and click 'Update'.
This will terminate the primary payer's membership effective on the end date you've chosen, and the dependents will stay active. If you chose a new payer, new membership invoices will show up under the new payer's 'Invoice Tab' going forward.
The next bill for the membership will reflect the new price without the primary's fee. If you'd like to process a prorated refund, you can process a partial refund on the last paid invoice by following these steps, or prorate an issued invoice by following these steps.