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Why can't I refund this charge?
Why can't I refund this charge?
Tasha Demkiw avatar
Written by Tasha Demkiw
Updated over a week ago

A bank account (ACH) charge is not refundable until it has been successfully paid. We know this is not ideal, but currently this is an inherent part of the bank account transfer process that is beyond Hint's control. In general, ACH payments can take up to 5 business days to complete, and you will be able to refund them as soon as that has finished.

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