Payment Statuses
The following Invoice payment statuses will be viewable:
Clearing - the patient's bank may take a few days to complete transaction - Payments made using a bank account may take 3-5 business days to clear. This delay could mask issues such as insufficient funds or processing problems until the transaction is finalized.
No payment info - enter payment method or mark as paid with cash or check
Bank Not Verified - the patient needs to verify the account to process the charge
Retrying - our system is retrying the charge against a payment method on file
Failed - the charge was declined by the credit card or bank processor- Payments may initially appear as processed but later fail due to reasons like insufficient funds or issues uncovered during final transaction verification.
How long does it take an ACH payment to clear? ACH payments can take 3-5 business days to complete the 'clearing' phase. The payment will be available in your received payment report once the payment is finished clearing and shows as 'paid' on the invoice.