Payment Statuses

The following Invoice payment statuses will be viewable:

  • Clearing - the patient's bank may take a few days to complete transaction

  • No payment info - enter payment method or mark as paid with cash or check

  • Bank Not Verified - the patient needs to verify the account to process the charge

  • Retrying - our system is retrying the charge against a payment method on file

  • Failed - the charge was declined by the credit card or bank processor

How long does it take an ACH payment to clear?

ACH payments can take up to 5 business days to complete the 'clearing' phase. The payment will be available in your received payment report once the payment is finished clearing and shows as 'paid' on the invoice.

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