Voiding an invoice cancels it and removes it from all revenue reports. This can be helpful if you make a mistake and want to restart creating an invoice. Voiding an invoice is different from marking an invoice as bad debt, in that it will completely remove it from all revenue reports and fully cancel the invoice.
To void an invoice:
Navigate to the 'Invoices' section on the 'Memberships & Billing' side of the patient chart
Click into the invoice and then Other > Void
Type a memo, if you choose
Click 'Void' to confirm
Note: You may be given the option to delete the invoice once it has been voided. Doing so will permanently remove it from your records. If any payment was processed or attempted, you will not be able to delete the invoice.