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Voiding a Patient Invoice
Voiding a Patient Invoice

How to void or cancel a patient invoice

Axsona Stadnyck avatar
Written by Axsona Stadnyck
Updated over a week ago

Voiding an invoice cancels it and removes it from all revenue reports. This can be helpful if you make a mistake and want to restart creating an invoice. Voiding an invoice is different from marking an invoice as bad debt, in that it will completely remove it from all revenue reports and fully cancel the invoice.
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To void an invoice:

  1. Navigate to the invoice

  2. Click 'Other' and select 'Void'

  3. Type a memo, if you choose

  4. Click 'Void' to confirm

Note: You may be given the option to delete the invoice once it has been voided. Doing so will permanently remove it from your records. If any payment was processed or attempted, you will not be able to delete the invoice.
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