Skip to main content
All CollectionsInvoices
Canceling a Scheduled Payment
Canceling a Scheduled Payment

If a payment is scheduled, or has failed previously and is set to keep retrying, you can stop all future attempts

Tasha Demkiw avatar
Written by Tasha Demkiw
Updated over a week ago

If a payment has failed and you want to stop a future payment on it:

  1. Navigate to the patients profile

  2. Click on 'Invoices' and click into the one that you want to stop

  3. At the top left, you'll see the option to "Stop Retrying"

Once you click that button, Hint won't attempt to charge the patient for this invoice!

If a payment has been scheduled to run on a future date and you want to stop it from running on that date:

  1. Navigate to the patient's profile

  2. Click on 'Invoices' and click into the one you want to unschedule

  3. At the bottom of the invoice, in the 'Payment History' section, click 'Unschedule'

The invoice will now sit there until another action is taken.

Did this answer your question?