This FAQ is for Stripe card readers only. It covers the BBPOS WisePOS™ E and Verifone P400 readers used with Stripe. If your practice processes payments through Hint Payments, these answers don't apply to your reader. Please see the Hint Payments Card Reader FAQs instead.
1. Which Stripe card readers work with HintOS?
To use the HintOS Card Reader feature with Stripe, you'll need a Stripe-supplied BBPOS WisePOS™ E or Verifone P400 card reader. If you already own one of these readers, you don't need to buy a new one. You can order a BBPOS WisePOS™ E here.
2. How much does a Stripe card reader cost?
You'll order your Stripe card reader (BBPOS WisePOS™ E or Verifone P400) through Hint. Each reader costs $249 plus tax and shipping. If you already own one of these readers, you don't need to buy a new one. You can order a BBPOS WisePOS™ E here.
3. Is there a transaction fee for using a Stripe card reader?
Nope! Using a Stripe card reader doesn't change your current transaction fees.
To review your fees, click Admin, then Account. Open the Billing tab and hover over the blue question mark under your billing plan.
4. Does my Stripe card reader accept chip cards?
Yep! Your Stripe card reader accepts both swiped and chip cards.
5. How does my Stripe card reader connect to the internet?
6. Can I take my Stripe card reader to conferences or at-home visits?
Yes, as long as you have a secure Wi-Fi connection. Not every public place offers full internet access, so check with the patient or venue before you go.
7. Do I have to process a transaction to save a card?
Nope! You can use your Stripe card reader just to save a payment source on file. That way you don't have to type it in manually or ask your patient to add it from home. Click here to learn how.
8. Who can I contact for help with my Stripe card reader?
The Hint Customer Success team can help with questions and troubleshooting. Call us at 415-854-6338 or email Support@Hint.com.
9. Does the BBPOS WisePOS™ E need a SIM card?
No. The Stripe BBPOS WisePOS™ E doesn't come with or need a SIM card. The card slot on the reader is for an optional SD card. The reader's software communicates directly with Stripe over your local network or the internet, so no SIM card is required.
10. Does my Stripe card reader support Apple Pay or Google Wallet?
No. A physical credit or debit card must be swiped or inserted into the reader.
11. I'm getting the error "could not communicate to the reader..."
This usually means your computer and your Stripe card reader aren't on the same Wi-Fi network. If connecting them to the same network doesn't fix it, follow the troubleshooting steps in this help article.