In an effort to reduce manual tasks performed by our practice admins, Hint's self-serve portal gives your members a single place to view their membership details, pay and manage their invoices, payment sources, agreements, and update contact info.
Respecting the feedback from patients and our clients, we created a login-less access link that allows the patient to leverage a magic code to access their member portal link.
Please reference this article to understand how to grant patients access to their portal.
Invoices
When the patient enters the self-serve portal, they are taken to their invoice overview page. Here, they can:
Access their invoices and process payment or download a copy of them.
Generate an account statement, which is a summary of charges within a time period.
Paying an Invoice
Patients can choose to pay an invoice in full or apply partial payments. They can use a saved payment source or add a new payment source.
When adding a new payment source to pay an invoice:
The patient choose to use the new payment source to pay other past due invoices.
They can also choose not to save payment source to their account.
Agreements:
If your practice has any documents or agreements that require a signature from the patient, they will be able to sign them via the "Agreements" section. If the patients have already signed them at enrollment, they can review copies of the signed agreements in this section.
Payment Sources
Patients can add and remove payment sources from the 'Payment Sources' tab.
*Note that patients can only remove a payment source if there is more than one payment source on file.
When adding a new payment source, the patient can choose to use it to pay their past due invoices:
Updating Contact Info
From the "Members" section, membership owners can view everyone on their membership and edit any member's contact information by clicking the blue "Edit members' details" link next to their name.
The editable fields are:
Email Address
Phone number(s)
Address
Some sections will require members to contact the practice, to prevent any issues with pricing changes based on age (e.g. editing DOB) or name changes that could update downstream clinical systems:
Reviewing Memberships
From the "Memberships" section, patients can view details on their current or previous memberships such as the enrolled members' start/end dates, amount, and next bill date.
Renewing a Membership
If a patients current membership is on a contract period that will be expiring in the next 90 days, the patient will have the option to renew their membership from the "Memberships" page.
Adding a Dependent to an Active Membership
Patients have the option to add a member onto their active membership by clicking on + Add New Member under the Memberships tab. The primary member will be prompted to complete the demographic information for the dependent. Once the information is entered they will be shown the updated pricing with the new member included on the plan. The new member's start date will align with the next bill due date on the active membership plan.