This support article will show you how to set up a custom voicemail greeting as well as listen to voicemails from patients in Hint Clinical.
Note: If you do not record a custom voicemail greeting, your practice's greeting will default to "Please leave your message for [Practice Phone Number]."
Setting Up Your Practice's Voicemail Greeting:
1. In Hint Clinical navigate to Settings > Practice Info
2. Under the Practice Phone section, click 'Record':
3. Click 'Start Recording Greeting' to begin the recording:
4. Click 'Stop' to finish recording
5. Click 'Done' to upload the voicemail greeting or choose the option to restart the recording
Note: If you have set up Phone Number Forwarding in Hint Clinical, denying a patient's phone call that was forwarded to your personal cell phone will send the patient to your personal voicemail instead of your Clinical practice voicemail. If you would like to deny a call and send the patient to the practice’s recorded voicemail, you can either:
Let the incoming call ring until it times out
Silence the incoming call and let it ring until it times out
Managing Voicemails from Patients
To listen to voicemails:
Navigate to Communication > Phone Calls
If the caller left a voicemail, you will be able to play it here
Click on the quick action icons to choose how to manage the call:
Mark as read
Assign to patient
Mark complete
Delete
