In order to collect money from a practice or patient via ACH, proof is needed that we gained authorization from the bank account owner to do so. These requirements are set by NACHA which is the organization that governs ACH payments.
Hint manages this by:
Having specific language in place on the page where the customer enters their bank account information in Hint.
Sending a confirmation email to the bank account owner letting them know we will be pulling money from their account. These confirmation emails are called “mandate emails”.
Below is the language that is displayed to the customer when entering their bank account information:
Below is a sample mandate email that the bank account owner receives after entering their bank account information in Hint. The subject is 'Confirmation of direct debit authorization for {practice name}.' This email is sent regardless of whether or not the bank account owner has accepted the ePHI waiver.
If a mandate is invalid, this is what it’ll look like on the patient’s payment method
If you come across an invalid mandate, please contact support@hint.com.