Refunds for ACH payments must be initiated within 180 days from the date of the original payment. If you need to refund a patient after the 180-day window has passed, you can write a check to the patient and mark the invoice in Hint as externally refunded via check. Please see the steps below on how to do so:
Navigate to the invoice where you are processing the refund
Click 'Process Refund'
Select either Partial refund or Full refund
If you would like to change the refund method from the original payment method, select 'Change refund method'. Here you can select 'Check' or 'Other'.
As a note, you are responsible for refunding the patient outside of the Hint platform. The system will display a banner indicating that these methods are handled outside of Hint Health.
5. Once you select the refund method, you can input a memo for revision and process refund
Account Credit Option
You can issue a credit to the patient’s account, which can be applied to their next invoice as an alternative refund method.