The Hint Dashboard allows you to visualize membership enrollments and cancellations, and analyze churn trends. This data can be further broken down by plan, provider, location, employer or lead source. Membership growth and churn are two crucial factors in the health of your practice. This dashboard helps give you a visual and statistical summary of how your practice is doing.
Follow the steps below to access your cancellation reason data in the Dashboard:
Navigate to Reports > Dashboard
In the Member Analytics table, apply the following filters: 'Show me Terminations > Broken out by Cancellation Reason'
To obtain a patient-level breakdown, you can download your patient list. Please reference this support article to learn how: Downloading Your Patient List.