Search for and select the primary member or account holder to open their patient profile page
Click on this patient's 'Memberships' tab and click into their active membership in order to edit it
Under the 'Members' section, click '+Add Adult' or '+Add Child'
A search bar will appear: type the patient's name to search for an existing patient or click 'Add New Patient' to enter a new patient's information
The dependent will now be added to the membership and their start date will default to the membership's next bill date. If you would like to change the dependent's start date to today:
Find the dependent's name under 'Members'
Click 'Change Date' next to their membership start date
Select today's date
Scroll to the bottom of the page and click 'Update' to save your changes.
The system will begin billing for the new dependent as of the membership's next bill date. If you chose to change the new dependent's start date to today but the membership had recently billed already, you may need to create a one-off prorated membership invoice or prorate the next membership invoice.
Note: If you choose to prorate the next membership invoice, you can issue this invoice in advance by clicking 'Invoice Now' in the 'Bills Overview' section of the membership:
Then proceed to making your changes to the issued invoice.
FAQs
I have a patient in a membership who falls within the set age range of a child, but is not being billed as a child. Why is this?
Firstly, check to see if this patient was added as an "Adult" on the membership. If you added the patient as an adult, they will not be accounted for as a "child" in the membership, even if they fall within the age range.
Example: You may have a spouse that falls in the child age range, but they should not be priced at the child dependent rate or included in the single parent max as a child.